The worst part of the blackout wasn't the lack of signal; it was the lack of transparency. Verizon's support Twitter went silent while the entire country was panicking. Crisis management 101 says you talk to your customers. Instead, they let rumors about cyberattacks spread for hours before issuing a vague 'we are working on it' statement. It proves that these telecom giants are too big to care. They know we have nowhere else to go.