The Verizon outage yesterday wasn't just an 'inconvenience'; it was a safety hazard. Millions of people stuck in 'SOS Mode' for 10 hours with zero communication from the company is unacceptable for the most expensive carrier in the US. We pay a premium for reliability, and when it mattered, they ghosted us. The 'account credits' they are promising better be automatic and substantial. If I have to call customer service to beg for my $5 credit, I’m switching to T-Mobile tomorrow.